Refund & Return Policy

At Lenzy, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Return Eligibility

We accept return requests within 7 days of the delivery date.

To qualify for a return:

The item must be unused, unworn, unwashed, and in its original condition.
All original tags, labels, accessories, and packaging must be intact.
Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items are not eligible for return or refund:

Products marked as Final Sale or Non-Returnable
Gift cards
Customized or personalized products
Products damaged due to misuse, improper care, or normal wear and tear
Items returned without original tags or packaging

How to Request a Return

To initiate a return, please contact our customer support team with the following information:

Order Number
Customer Name
Reason for Return
Photos of the product (for damaged, defective, or incorrect items)

Contact Details

Email: lenzy83@outlook.com

Phone: 06553 231 666

Our team will review your request and provide return instructions if your request is approved.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be issued to the original payment method.
Refunds are generally processed within 5–10 business days, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

Order Number
Photos of the product
Photos of the packaging
Description of the issue

After verification, we may offer:

A replacement
An exchange
A full or partial refund

Exchanges

Eligible products may be exchanged based on stock availability.

Exchange requests must be made within 7 days of receiving your order.

Return Shipping Charges

If the return is due to our error (wrong, damaged, or defective item), we will bear the return shipping cost.
For all other approved returns, customers are responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests may not be accepted and will be handled according to this policy.

Late or Missing Refunds

If you have not received your refund:

Check your bank account.
Contact your payment provider or bank.
If the refund is still not reflected, contact our customer support team.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Lenzy

Owner: Manish Dev Venkatesh