Shipping Policy

Thank you for shopping with Lenzy. We are committed to delivering your orders quickly, safely, and efficiently. Please review our Shipping Policy below.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are processed Monday through Saturday, excluding public holidays.
  • During peak seasons, promotional events, or unforeseen circumstances, processing times may be slightly extended.

Shipping Destinations

Lenzy currently ships across India and may also offer international shipping to selected countries where available.

Estimated Delivery Time

Domestic Shipping (India)

  • Standard Delivery: 3–7 Business Days
  • Remote or Rural Areas: 5–10 Business Days

International Shipping

  • Estimated Delivery: 7–21 Business Days
  • Delivery times may vary depending on customs clearance and local courier services.

Shipping Charges

  • Shipping charges are calculated automatically at checkout based on your delivery location and order value.
  • Free shipping promotions may be available on eligible products or during special promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number and shipping details.

You can use the tracking number to monitor your shipment through the courier's tracking system.

Delivery Delays

Although we strive to deliver every order within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier service disruptions
  • Customs inspections
  • Incorrect shipping information
  • Other circumstances beyond our reasonable control

Lenzy is not responsible for delays caused by third-party courier partners.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Orders returned due to incorrect or incomplete addresses may require additional shipping charges for reshipment.

Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Order Number
  • Description of the issue
  • Photos of the product and packaging (if applicable)

Our team will work with the shipping carrier to resolve the issue as quickly as possible.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, or local government fees.

These charges are the responsibility of the customer and are not included in the product price or shipping charges.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Lenzy

Owner: Manish Dev Venkatesh

Email: lenzy83@outlook.com

Phone: 06553 231 666

Business Address:

Madarsa Road, NH 02
Near Bahadur Service Centre
Sasaram – 821103
India